In this webcast, we speak with Leslie Alore, SVP of Marketing at Flexera. 

We explore key strategies for enhancing customer retention. The discussion highlights the use of Generative AI for extracting customer insights and improving support, the importance of maintaining meaningful human interactions, and aligning client success across the entire customer journey to boost loyalty.

We also delve into building supportive communities to strengthen customer relationships, address concerns transparently, and increase retention. We discuss how maintaining consistency across diverse channels through clear vision and guidelines is essential for customer loyalty.